Last Updated: October 1st, 2024

Ai InLine’s Role

Ai InLine does not manufacture, distribute, sell, repair, lease, or otherwise deal in vehicles. Our Platform operates to connect car dealerships with individuals looking to buy or service vehicles, including you. If you use the Platform when shopping for or purchasing a vehicle, you are dealing directly with the dealership. Ai InLine is not a party to any agreement between you and the dealership, and nothing on the Platform should be considered an offer to contract.

Ai InLine is not responsible for any information provided to you through the Platform by the dealership. We cannot guarantee the accuracy or currency of any information communicated on or through the Platform, including information about vehicle prices, model features, or payment plans. The information on the Platform is provided for your convenience, and you use it at your own risk.

Your Use of the Platform

You may use the Platform solely for communicating with the Dealership. Your usage of the Platform must comply with these Terms at all times. Ai InLine reserves the right to terminate or modify your access to the Platform without prior notice.

You are responsible for all content you upload, post, publish, display, email, or otherwise use via the Platform, including code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, or other materials (“Content”).

You agree not to use the Platform to:

• Disrupt or interfere with the Platform, servers, or networks connected to the Platform, or disregard any requirements, procedures, policies, or regulations of networks connected to the Platform;
• Violate any local, state, national, or international law, or any regulations that carry the force of law;
• Infringe upon any patent, trademark, trade secret, copyright, privacy right, publicity right, or other proprietary rights of any party;
• Access or attempt to access materials or information through means not intentionally made available or provided through the Platform;
• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of publicity or privacy) of others;
• Send or make available inappropriate Content, including content that is profane, defamatory, obscene, abusive, racist, indecent, or unlawful;
• Impersonate any person or entity, make false statements regarding your affiliation with any entity, or create a false identity; or
• Engage in any activity that could create liability for, or damage the interests of, Ai InLine or the Dealership.

You may use the Platform only for your personal, non-commercial purposes. You agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or upload any portion of the Platform for commercial purposes, nor use the Platform or access it for any commercial purposes.

Data Collection and Use

How We Collect Data

Ai InLine collects personal data through a chat widget integrated into the front end of the car dealership’s website. Users can interact with the chat to inquire about vehicles or services. If the chatbot determines that the user has an intent to purchase and requires further support, it will request the user’s contact information, specifically their name, email address, and phone number.

Types of Data Collected

• Name
• Email Address
• Phone Number

No other personal data is collected through the chat widget.

Data Retention

Ai InLine retains the collected personal data internally and provides it to the respective car dealership whose website the chat widget is integrated into. The retention period of the data by the car dealership is subject to their own terms of use and privacy policies.

Data Sharing

Sharing with Third Parties

We collect the following types of personal information to provide and improve our services, including names, email addresses, phone numbers, and conversation data. The collected data is exclusively provided to the respective car dealership to facilitate further support and follow-up on user inquiries.

User Rights

Accessing, Correcting, and Deleting Data

Users have the right to access, correct, or delete their personal data collected by Ai InLine. There are two ways for users to exercise these rights:

1. Contacting the Dealership Directly: Users can contact the car dealership whose website the chat widget is integrated into to request access, correction, or deletion of their personal data.
2. Re-engaging with the Chat: Users can re-engage with the chat widget on the dealership’s website, provide their name, and specify instructions to update their data or to delete it and ensure they are not contacted again.

Security Measures

Ai InLine takes the security of your personal data seriously and implements various measures to protect it. Personal data collected through our chat widget is stored on secure servers provided by Microsoft Azure, which is known for its robust security and compliance standards.

We continuously monitor and enhance our security practices to ensure the protection of your data.

Compliance

Ai InLine is committed to complying with all relevant legal and regulatory requirements regarding the collection, use, and disclosure of personal information. This includes adherence to:

• Personal Information Protection and Electronic Documents Act (PIPEDA): This Canadian federal law governs how private sector organizations collect, use, and disclose personal information in the course of commercial activities across Canada.
• Provincial Privacy Laws:
• Alberta’s Personal Information Protection Act (PIPA)
• British Columbia’s Personal Information Protection Act (PIPA)
• Quebec’s Act Respecting the Protection of Personal Information in the Private Sector

We ensure that our data handling practices comply with these regulations to protect the privacy and rights of our users.

Limitation of Liability

You should know that:

1. Dispute Resolution: These Terms may limit your ability to make claims against Ai InLine in court and require arbitration of any disputes.
2. Liability Cap: Ai InLine’s liability to you is limited to a maximum of $100.
3. Content Responsibility: Ai InLine is not responsible for the content you may access through the Platform.
4. Accuracy of Information: Ai InLine does not guarantee the accuracy of any information provided through the Platform.

Service Availability

Ai InLine’s chatbot services operate using a Large Language Model (LLM) API and are subject to changes based on the best performing LLM available in the market at the time of use. Our services are reliant on the LLM being online and operable.

Please note that if the LLM, specifically the OpenAI model we currently use most frequently, is offline, our services may also be unavailable. Ai InLine does not guarantee uninterrupted or error-free service and is not responsible for any disruptions or downtime caused by issues with the LLM or other external factors.

Changes to Terms

The terms of use are subject to change, and the date of the last update will be indicated at the top of the page. Users are required to agree to the terms prior to using the Platform. To ensure you are aware of the most current terms, please review the terms of use page regularly.

By continuing to use the Platform after any changes to the terms of use, you agree to be bound by the revised terms. If you do not agree to the updated terms, you should discontinue using the Platform.

Disputes

You agree that you are solely responsible for your interactions and agreements (if any) with the Dealership, on or off the Platform. You further agree that Ai InLine will have no liability or responsibility with respect to such interactions and agreements. Ai InLine reserves the right, but has no obligation, to become involved in any way with disputes between you and the Dealership. You agree that you will not seek to involve Ai InLine in any such dispute as a party, whether by way of cross-claim, counterclaim, third-party claim, or any other method.
In the event of any dispute or claim connected with the Platform or these Terms, such dispute or claim will be resolved by binding arbitration under applicable arbitration rules. Arbitration may be conducted remotely or in person. If conducted in person, the arbitration will take place in a location agreed upon by both parties.

The arbitrator will be a neutral arbitrator agreed upon by the parties. If the parties are unable to agree on a neutral arbitrator, either party may apply to a court of competent jurisdiction to designate a neutral arbitrator to serve as arbitrator.

The arbitration will be conducted informally, under rules agreed to by the parties. If the parties cannot agree on rules, they agree to let the arbitrator determine the rules of the arbitration.

The costs of the arbitration (other than each party’s legal fees) will be shared equally between you and Ai InLine. Each party is responsible for its own legal fees.